I bought a sofa less that a year ago. It was a modular system and 2 of the five pieces started to disintegrate in about 6 months. I had to send several emails, call and fight to get them to honor the manufacturer’s warrantee. Because they don't sell this piece of shit anymore they couldn't replace the pieces and because the disintegration happened in the middle of the seats they couldn't repair. The best they could do was a store credit minus a " restocking" fee. (Not sure what they're restocking since they don't sell the system anymore but anyway). We spent a day driving down and picking out a new couch, arranging a delivery for a week later (since their delivery system won't give a time of day until the day of and we have jobs this was the best they could do). The delivery guys call on the day of to tell us delivery will be that night (well beyond the hours they had given us at the store and outside our elevator booking hours). We tell them so they say they’ll "try" to come earlier. They end up calling out of the blue at 3pm to say they'll be there in 3 or 4 minutes only to show up with a broken couch and ask me if I want it or not. Broken like a piece of the wood frame was broken off. Soooo customer service has now refused to arrange a delivery in a window where we or our elevators are available for booking and they refuse to give is a refund. Now I have a broken couch, I've paid extra for a new couch that they are refusing to deliver when we can be home and are allowed to book an elevator. This has easily been the worst experience with a store ever and I can’t wait to be done with The Brick. Once I have this sorted out I will NEVER set foot in another Brick store as long as I live.

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